Delivery of your Mattress

While we aim for 5 days shipping time, please note that at certain times and in certain circumstances this may not be possible and delivery may take up to 28 days.

If you have not received your item/s within 5 days you should email us, giving your name, address and your order number. Details of how to contact us are below.

Use the contact Dormeo form here, or you can write to us at the address below:

Customer Services
Dormeo UK
5 Newton Court
Wavertree Technology Park
Liverpool, Merseyside
L13 1EJ

You can contact Customer Services by telephone: 08443 30 40 96

You can email us at care@dormeo.co.uk

The information below is an extract from our full Terms and Conditions:

Delivery time

Dormeo UK aims to arrange shipment of all in stock items within 14 days of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Dormeo UK is not able to supply dates our suppliers may get an item in stock.

Our standard Returns Policy applies to all purchases from Dormeo UK 

Helpful information about refunds and returns

The first thing you should know is that we don’t get many returns! However, should you wish to return your mattress or other Dormeo product for any reason, we want to make this as easy as possible for you.

It’s best to send your order back to where it was shipped from, which is Clientbase Fulfilment in Newton Abbot:

Clientbase Fulfilment Ltd
Carriage House
Forde Road
Newton Abbot
TQ12 4EY

Retain proof of posting. Please note that you are responsible for the cost of returning any order. If you have any questions about your order please call Customer Services on 08448 809 110 or write to us at: Dormeo, 5 Newton Court, Wavertree Technology Park, Liverpool, L13 1EJ, United Kingdom.

Delivery/Title/Risk

The period stated within which you will receive your order is approximate.

Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us.

Title to any product ordered will pass to you once Dormeo UK has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.

Dormeo UK can deliver to anywhere within the UK including the Channel Islands and to BFPO addresses. We do not deliver outside of these areas.