Delivery of all Dormeo mattresses is free, we charge £4.95 for delivery of smaller items.
We have partnered with Parcelforce to ensure the best possible delivery experience for our customers.
We can deliver to all addresses within the UK and Channel Islands, and to BFPO addresses.
If you experience any problems with delivery please contact us and we will be able to assist you. We will come back to you as soon as possible and always within one working day.
Telephone: 0800 625 0134
Or write to us at:
5 Newton Court,
Wavertree Technology Park,
All Dormeo mattresses have a 60 night trial period. Sleep on your new mattress for 60 nights and if you’re not happy with it return it to us for a full refund.
Please return your product(s) to:
Dormeo UK Ltd,
Please include your name, address, order number and telephone number.
We offer a 15 day guarantee on all other Dormeo products.
If you require a product exchange, we will not charge any additional delivery fee.
If you return your product and are paying by instalments, we will cancel any future payments and refund any monies already received.
Please note that you are responsible for any cost associated with returning the product(s) to us for refund or exchange.
Unfortunately we cannot exchange or refund products that have been damaged through misuse.
All Dormeo mattresses come with extended warranties of up to 15 years for complete piece of mind. To read more about our warranties or to register your new Dormeo product for a warranty, please visit our warranty section
* Delivery times may vary during peak promotional periods. We will keep you updated in the event of any extended delivery times.