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DeliveryDelivery of your Order

Delivery of all Dormeo mattresses is FREE, we charge £4.95 for delivery of smaller item and all items are delivered within 14-28 days of your order. We have partnered with specialists couriers to ensure the best possible delivery experience for our customers. We can deliver to all addresses within the UK, there maybe extra charges for deliveries to the Highlands and Islands.  We are sorry, but we cannot deliver to Gibraltar and Channel Islands. 

If you experience any problems with delivery please contact us and we will be able to assist you.  We'll get back to you as soon as possible and always within one working day. Delivery times may vary during peak promotional periods, and we will keep you updated in the event of any extended delivery times.

Telephone: 0800 625 0134


Or write to us at:

Customer Services, 
Dormeo UK
Impact House
Greatbridge Road 
Hampshire, SO51 0HR

Order Tracking

All Dormeo orders are sent by either Yodel, UPS or XDP and a tracking reference will be emailed on receipt of your order. 

Unpacking Rolled Mattresses

Dormeo Memory mattresses are vacuum packed, which enables easy transportation and excellent hygiene. Do not use sharp objects when opening the package as these may damage the mattress cover. After opening, your mattress will regain its normal shape in 15 minutes and be ready to sleep on after 6 hours.