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At Dormeo® a great night’s sleep is as important to us as it is important to you and if you are not happy neither are we. Dormeo offers a 60 night comfort guarantee, so you can sleep on the mattress at home for 60 nights and decide if it is right for you. If after 60 nights you are not getting your best night’s sleep ever, you can return it for a full refund of the purchase price or exchange it to alternative model.
The good news is that if your mattress was bought with one of our free memory foam pillows and decide to return your mattress under our 60 night comfort guarentee, the pillow is still yours to keep!
The 60 night comfort guarantee does not apply to Dormeo® Options mattresses, any clearance items and non-mattress Dormeo items like pillows, duvets, protectors etc., which have a standard 14 day money back guarantee if unopened.
HERE'S HOW THE TRIAL WORKS
Simply choose and purchase a mattress here at dormeo.co.uk or by calling 0800 625 0134.
We'll deliver the mattress direct to you free of charge.
Get a great night's sleep for 60 nights (check your alarm clock is working!).
If you're not happy - contact our dedicated team of Sleep Experts and we’ll happily listen to your feedback and suggest an alternative, or inform you of the returns procedure for a full refund of the purchase price.
For selected mattresses and mattress toppers, customers are responsible for return shipping costs. However, for all mattresses featuring Octaspring technology, we will collect your mattress absolutely free! Simply arrange with our customer service team. Excludes Octasense Mattress, check individual product Delivery & Returns information for details.
We hope you enjoy your Dormeo mattress and get the relaxing night sleep you deserve with our peace of mind 60 night trial. Please see our returns section or get in touch if you have any questions.
Dormeo UK Limited trading as Dormeo, is registered in England and Wales no. 07440398. Registered address: Wye House, 376 London Road, High Wycombe, Buckinghamshire, HP11 1LH. Dormeo UK Limited is Authorised and Regulated by the Financial Conduct Authority as a Consumer Credit Firm under firm number 627302. Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.