200-Night Sleep Trial
At Dormeo®, we believe everyone deserves their best night’s sleep. That’s why we offer our 200-Night Sleep Trial, giving you up to 200 nights to try your mattress/topper at home and decide if it’s right for you.
If you’re not completely satisfied, you can return your mattress/topper for a full refund or exchange it for another model within 200 days of purchase (one exchange per transaction). And if your mattress came with a free pillow, it’s yours to keep - even if you return the mattress.
Please note, this guarantee does not apply to Dormeo Options mattresses, WellSleep, clearance or rejuvenated items, or non-mattress products such as pillows, duvets, and protectors. These items are covered by our standard 14-day unopened return policy. For selected mattresses and toppers, customers cover return costs. However, if your mattress features Octaspring® technology, we’ll collect it free of charge (excludes Octasense, Octasmart® Essentials, and clearance/rejuvenated products).
If you wish to return your product within the 200 night trial period, you may use our chosen return courier for a charge of £45, which will be deducted from your refund. Alternatively, you are free to arrange your own return using a courier of your choice, in which case you are responsible for arranging and paying for that return; Dormeo has no control over, and cannot guarantee, the cost charged by third-party couriers.
To qualify, your mattress must be opened within 30 days of delivery. Please check each product’s Delivery & Returns page for details.
Sleep well, risk-free, with Dormeo’s 200-night trial. See our Terms & Conditions for full details.
Here’s how the trial works
- Simply choose and purchase a mattress here at dormeo.co.uk or by calling 0800 625 0134.
- We'll deliver the mattress directly to you free of charge.
- Get a great night's sleep for 200 nights (check if your alarm clock is working!).
- If you're not happy - email our dedicated team of sleep experts at [email protected] and we’ll happily listen to your feedback and suggest an alternative, or inform you of the returns procedure for a full refund of the purchase price.
In your email, please include the full name and address used for your order, along with the order number.
Dormeo 200 Night Trial
Sleep better, with peace of mind
Choosing a new mattress is a big decision, and we want you to feel confident you've made the right choice.
That's why selected Dormeo mattresses come with our 200 Night Trial, giving you up to 200 nights to experience your new mattress in the comfort of your own home.
Your trial begins from the date your mattress is delivered, so you have plenty of time to settle in and discover whether it's the right fit for you.
If you're not completely happy, you can contact our Customer Services team to discuss exchanging your mattress for an alternative model or returning it for a refund of the purchase price, subject to the trial terms.
How does the 200 Night Trial work?
1. Choose your mattress
Find your perfect mattress online at dormeo.co.uk and place your order.
2. Enjoy delivery to your home
We'll deliver your new mattress directly to your door.
3. Sleep on it for up to 200 nights
Take your time getting comfortable. Your 200 Night Trial starts from the date of delivery, giving you the opportunity to experience your mattress properly.
4. Not quite right? We're here to help
If your mattress isn't right for you, simply contact our Customer Services team within your trial period. We'll talk you through your options, including an exchange or return for a refund, subject to the trial terms.
What else do I need to know?
When does my trial start?
Your 200 Night Trial begins on the date your mattress is delivered, not the date you place your order.
Do I need to open my mattress straight away?
Your mattress must be opened within 30 days of delivery to remain eligible for the 200 Night Trial.
What if my mattress came with a free pillow?
If your mattress was purchased with a promotional free memory foam pillow, you can keep the pillow even if you return your mattress under the 200 Night Trial.
Does the trial apply to every product?
The 200 Night Trial is available on selected Dormeo mattresses. It does not apply to Dormeo Options mattresses, WellSleep products, selected mattress toppers, clearance items or non-mattress products such as pillows, duvets and protectors.
Excluded products are subject to their applicable returns policy. Please check the product details and our Returns Policy for more information.
We're here to help
We want you to enjoy a great night's sleep with your new Dormeo mattress.
If you have any questions about your 200 Night Trial, our Customer Services team is here to help.
For more information, please see our Returns Policy or contact us directly.
Frequently Asked Questions
When does the trial period start?
Your risk-free trial starts on the day you receive your Dormeo order.
Do I need to use a mattress protector?
Yes, please use a mattress protector in case of any spillages/damage.
What if I don’t like the mattress/topper right away?
We recommend sleeping on your new mattress/topper for at least 30 nights before making a decision, it can take time for your body to adjust and the mattress to fully settle.
Do I need to keep it in the original packaging during the trial period?
No, you don't. The best way to decide whether you and your Dormeo mattress/topper are the right fit is from the comfort of your own home and in real-life conditions.
Do I need to return it in in the original packaging?
You don’t need to keep the original packaging or try and re roll the mattress, our collection team will take care of this for you.