Returns & Exchanges

Selected Dormeo mattresses have a 60-night trial period. Sleep on your new mattress for up to 60 nights in your own home and if you’re not completely satisfied you can return it to us for a full refund of your purchase price. If you have arranged a mattress exchange/upgrade you may still do this if it is within 60 days of the delivery date of your original mattress. Your first step in returning products is to call us free on 0800 5300 141, and we will happily assist you.

If you would like to return a mattress or mattress topper

1. Our customer service team is available for free Monday to Saturday 8 am - 6 pm on 0800 5300 141, to return your mattress please call us and our customer service representative will explain the returns process. Be sure to check if your mattress or topper is covered by our 60-night comfort guarantee!

2. For selected mattresses and all mattress toppers, customers are responsible for return shipping costs. However, for all mattresses featuring Octaspring technology, we will collect your mattress absolutely free! Arrange with our customer service team. Excludes Octasense, OctaSmart Essentials and Revitalise Mattress, check individual product Delivery & Returns information for details.

3. Customers can arrange their own shipping to return products or arrange a collection with our customer service team. Collection fees vary depending on the product being returned.

4. We will process refunds as soon as we receive the returned product, however, refunds may be subject to processing times of the recipient's bank or payment provider.

If you would like to exchange a mattress or mattress topper

Call 0800 5300 141 to request a mattress exchange. Our customer service representative will suggest the best alternative model and explain the exchange process. Exchanges are also covered by our 60-night comfort guarantee on selected products.

Please note that Divan bases and headboards cannot be returned, unless they are damaged upon delivery and if there is a fault with the product. If there is a fault with the product we will send out an independent furniture technician in order to assess and advise on the next stage of the return process.

Returned products should be sent to:

Dormeo UK,
Impact House
Unit 7-9 Romsey Industrial Estate
Greatbridge Road 
Romsey
Hampshire, SO51 0HR 

All of our mattresses and bedding products come with a 14-day (This does not affect your consumer statutory rights) guarantee unless otherwise stipulated, or unless a 60-night comfort guarantee is offered (for more details, have a look at our 60-night trial page). For hygiene reasons, returns are accepted only for unused products in their original unopened packaging with the hygiene seal intact. Bed Bases and headboard products come with a 14-day (This does not affect your consumer statutory rights). Returns are accepted only for unused products in their original unopened packaging and customers are responsible for the returns cost.


For instalment payments, future payments will be cancelled, and any received funds will be refunded upon return. Damaged products due to misuse cannot be exchanged or refunded. Upgrading does not extend the comfort guarantee.