Delivery of all Dormeo mattresses is FREE, a charge of £4.95 is applied to smaller items on orders under £79. The majority of our items are delivered within 14 days, however in some cases of high demand please allow 28 days for delivery of your order. We have partnered with specialist couriers to ensure the best possible delivery experience for our customers.

All Dormeo Memory line mattresses are delivered free of charge* and come vacuum-packed for convenience, cost, and hygiene. This is a doorstep delivery service. You can upgrade to a White Glove delivery service by calling 0800 5300 141.

If you purchase one of our Octaspring branded mattresses, you'll automatically be entitled to our free White Glove Delivery service*. Our team will deliver the mattress, set up your new mattress for you, and take away the packaging at no additional charge to you.

Our bedframes are hallway delivery and self-assembly. Designed with user simplicity in mind, our innovative system allows you to put together your new bedframe in minutes. You can upgrade your delivery service to a room of choice with assembly, please call us at 0800 5300 141 for availability and prices.

For selected postcodes we are able to offer collection of your old mattress at the same time as delivery of your new order. Currently available by phoning 0800 5300 141.

We despatch orders in as few deliveries as possible to keep your delivery costs as low as we can. Where possible, multiple item orders are grouped together and each order is despatched according to the product with the longest delivery time.

*We can deliver to all addresses within the UK, however, there may be extra charges for deliveries to the Highlands and Islands of Scotland for some Octaspring mattresses. Unfortunately, we cannot deliver to Gibraltar, the Channel Islands or the Isle of Man. Please allow an extra 7 days from receiving your despatch confirmation e-mail if your delivery is to Northern Ireland, the Highlands, and the Islands of Scotland.

If you experience any problems with delivery please contact us and we will be able to assist you. We'll get back to you as soon as possible. We always endeavour to deliver your order within 28 days, however if your order is delayed due to exceptional circumstances, customers will be updated by Dormeo Customer Services.

We always aim to ensure the smoothest shopping experience possible, but if you have any concerns about your delivery, please don't hesitate to contact us at [email protected] or free at 0800 5300 141.

Or write to us at:

Customer Services Dormeo UK Impact House Unit 7-9 Romsey Industrial Estate Greatbridge Road Romsey Hampshire, SO51 0HR

Order Tracking

All Dormeo orders are sent via selected delivery partners DX, Royal Mail, Yodel, Arrow XL and Furdeco. A tracking reference will be emailed to you when your order is dispatched.


Our Dormeo Memory mattresses are vacuum packed, which enables easy transportation and excellent hygiene. Do not use sharp objects when opening the package as these may damage the mattress cover. After opening, your mattress will regain its normal shape in 15 minutes and be ready to sleep on after 6 hours. For further care instructions, please read our Mattress Care Guide.