We would like to update our customers on our delivery network in light of the current COVID-19 pandemic. Currently all our mattresses are available to purchase and for delivery, please check the lead times on the product detail pages when placing an order.
The current social-distancing guidelines mean that we have adapted our delivery service.
Rolled mattresses, mattress toppers and bedding will still be delivered to your doorstep, however we won’t enter your home, assemble your product, or take away any old items.
Deliveries of our Octaspring Collection will be carried out by a unique two-man delivery service who continue to deliver to a room of choice unless requested to deliver to your doorstep. Our team will wear suitable PPE for your safety.
Free Delivery on all Mattresses & Divans*
Delivery of all Dormeo mattresses is FREE, a charge of £4.95 is applied to smaller items on orders under £79. The majority of our items are delivered within 14 days, however in some cases of high demand please allow 28 days for delivery of your order. We have partnered with specialists’ couriers to ensure the best possible delivery experience for our customers.
- All of our TV advertised Mattresses & Toppers are delivered free of change to all UK postcodes (including the Highlands & Islands in Scotland)
- If you purchase one of our Octaspring branded mattresses, you'll automatically be entitled to our free White Glove Delivery service*. Our team will deliver the mattress, set up your new mattress for you, and take away your old one at no additional charge to you. Collection of old mattresses will need to be arranged with our Customer Service Team within 24 hours of your order being place - simply contact us with your order reference number. This is only applicable when purchasing Octaspring branded mattresses only, offer does not apply to Octasmart or S Plus ranges.
- All Dormeo Memory line mattresses are delivered free and come vacuum-packed for convenience, cost and hygiene.
- All headboards, divan bed bases and bed frames are made to order in the UK with free delivery*.
- We despatch orders in as few deliveries as possible to keep your delivery costs as low as we can. Where possible, multiple item orders are grouped together and each order is despatched according to the product with the longest delivery time.
- Smaller items will cost £4.95 for postage & packing if the total order value is under £79.
*We can deliver to all addresses within the UK, however there may be extra charges for deliveries to the Highlands and Islands for divan sets, and some Octaspring mattresses. We are sorry, but we cannot deliver to Gibraltar, the Channel Islands and the Isle of Man.
If you experience any problems with delivery please contact us and we will be able to assist you. We'll get back to you as soon as possible and always within one working day. Delivery times may vary during peak promotional periods, and we will keep you updated in the event of any extended delivery times.
We always aim to ensure the smoothest shopping experience possible, but if you have any concerns about your delivery, please don't hesitate to contact us on [email protected] or free at 0800 2248 361.
Or write to us at:Customer Services,
Hampshire, SO51 0HR
All Dormeo orders are sent via selected delivery partners DX, Tuffnells, Yodel, Arrow XL and Keen & Able. A tracking reference will be emailed to you when your order is dispatched.
Our Dormeo Memory mattresses are vacuum packed, which enables easy transportation and excellent hygiene. Do not use sharp objects when opening the package as these may damage the mattress cover. After opening, your mattress will regain its normal shape in 15 minutes and be ready to sleep on after 6 hours. For further care instructions, please read our Mattress Care Guide.