Octasmart Warranty

Octasmart Mattress 18 Year Limited Warranty

Octaspring® has passed the highest quality standards not just in sleep, but also a very demanding aerospace industry, bringing you first class sleep to your bedroom. We are using the best quality materials, which have been tested extensively assuring it’s longevity and we are happy to give 18 year warranty on Octasmart® mattresses.

1. Octasmart® mattress core has an 18 year limited warranty and the removable mattress cover has 1 year warranty for the quality and workmanship of the product. The seller guarantees that we will replace or repair your Octasmart® mattress if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty.
2. This warranty does not include a normal increase in softness of the core material which does not affect the pressure relieving qualities of the mattress. It also does not include normal reduction of the mattress thickness, which can change from 5-15%. Due to the elastic components of the mattress, industry standard tolerances apply to mattress dimensions, +/- 10mm in height and +/- 20mm in both width and length. Such tolerancees are normal and not covered by warranty.
3. In the case of a product claim, the seller reserves the right for a professional inspection of the mattress and might require the supply of photographs of the entire sleeping surface of the mattress detailing the visible faults. Please note the defective mattress must be returned to seller for inspection to determine the proper remedy, if any, under Warranty. All shipping costs to and from seller are the sole responsibility of the original buyer, regardless of whether a defect is confirmed by the seller or not.
4. Product claims relating to manufacturing errors (sewing errors, eventual stains and other imperfections), which don’t influence the functioning of the mattress, must be notified to the seller within 30 days of mattress delivery.
5. The manufacturer does not warrant for mattress changes and errors caused by mattress use not in accordance with the given instructions and warnings defined in the warranty statement. Claims for mattress reparation or mattress replacement caused by such errors and by use not in accordance with instructions will not be granted.
6. The warranty is valid from the date of product purchase and valid for 18 years and can be claimed by presenting the original proof of purchase. In the event of any product repair or replacement, the warranty will not be renewed or extended, but will continue from the original date of purchase.
7. If you make a valid claim under the guarantee after 5 years from the date of purchase, the seller will provide you with an equivalent replacement mattress subject to you paying a percentage of the price of the mattress as follows:

Yearly Warranty Structure

0-5 years: Full guarantee
Year 6: Guarantee reduced by 25%
Year 7: Guarantee reduced by 35%
Year 8: Guarantee reduced by 45%
Year 9: Guarantee reduced by 50%
Year 10: Guarantee reduced by 55%
Year 11: Guarantee reduced by 60%
Year 12: Guarantee reduced by 65%
Year 13: Guarantee reduced by 70%
Year 14: Guarantee reduced by 75%
Year 15: Guarantee reduced by 80%
Year 16: Guarantee reduced by 85%
Year 17: Guarantee reduced by 90%
Year 18: Guarantee reduced by 99%

Warranty is not valid if:

1. The product has been damaged due to misuse, careless treatment or physical abuse such as cuts, tears, burns or liquid stains.
2. When problems are caused where products have not been maintained in accordance with washing and/or care instructions.
3. Problems are a result of misuse, or careless treatment. Due to normal product wear and tear. When the product is not in a hygienic state or when the returned product has not been protected from damage during transport.
4. Product failure is due to causes other than defective workmanship or materials.
5. When the occurrence of mould, dirt and smells is as a result of poor airing.
6. When the product has not been opened within one month of the date of delivery.
7. For transportation costs.
8. When the customer cannot supply an original proof of purchase.

Octasmart Topper 8 Year Limited Warranty

Octaspring® has passed the highest quality standards not just in sleep, but also a very demanding aerospace industry, bringing you first class sleep to your bedroom. We are using best quality materials , which have been tested extensively assuring it’s longevity and we are happy to give 8 year warranty on Octasmart® toppers.

1. Octasmart® topper core has 8 years limited warranty and removable topper cover has 1 year warranty for the quality and workmanship of the product. The seller guarantees that we will replace or repair your Octasmart® topper if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty.
2. This warranty does not include a normal increase in softness of the core material which does not affect the pressure-relieving qualities of the topper. It also does not include normal reduction of the topper thickness, which can change from 5-15%. Due to the elastic components of the topper. It’s dimensions (lengths and width) have a +/- 2 % tolerance, which is normal and not covered by warranty.
3. In case of product claim, the seller reserves the right for professional inspection of the topper and may require the buyer to supply photographs of the entire sleeping surface of the topper with any visible faults. Please note the defective topper must be returned to seller for inspection to determine the proper remedy, if any, under warranty. All shipping costs to and from seller are the sole responsibility of the original buyer, regardless of whether a defect is confirmed by the seller or not.
4. Product claims relating to manufacturing errors (sewing errors, eventual stains and other imperfections), which don’t influence the functioning of the topper, must be notified to the seller within 30 days of topper delivery.
5. The manufacturer does not warrant for topper changes and errors caused by topper use not in accordance with the given instructions and warnings defined in the warranty statement. Claims for topper reparation or topper replacement caused by such errors and by use not in accordance with instructions will not be granted.
6. The warranty is valid from the date of product purchase and remains valid for 8 years, and can be claimed by presenting the original proof of purchase. In the event of any product repair or replacement the warranty will not be renewed or extended, but will continue from the original date of purchase.
7. If you make a valid claim under the guarantee after 2 years from the date of purchase, the seller will provide you with an equivalent replacement topper subject to you paying a percentage of the price of the topper as follows:

Yearly Warranty Structure

0-2 years: Full guarantee
Year 3: Guarantee reduced by 25%
Year 4: Guarantee reduced by 45%
Year 5: Guarantee reduced by 65%
Year 6: Guarantee reduced by 75%
Year 7: Guarantee reduced by 85%
Year 8: Guarantee reduced by 95%

Warranty is not valid when:

1. The product has been a damaged due to misuse, careless treatment or physical abuse such as cuts, tears, burns or liquid stains.
2. Problems are caused due to products have not being maintained in accordance with washing and/or care instructions.
3. Problems are a result of misuse, or careless treatment. Due to normal product wear and tear. When the product is not in a hygienic state or when the returned product has not been protected from damage during transport.
4. Product failure is due to causes other than defective workmanship or materials.
5. The occurrence of mould, dirt and smells is as a result of poor airing.
6. Product has not been opened within one month of the date of delivery.
7 . The customer cannot supply an original proof of purchase.

Dormeo UK Limited trading as Dormeo, is registered in England and Wales no. 07440398. Registered address: Wye House, 376 London Road, High Wycombe, Buckinghamshire, HP11 1LH. Dormeo UK Limited is Authorised and Regulated by the Financial Conduct Authority as a Consumer Credit Firm under firm number 627302. Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.