In light of the current situation with COVID-19, we want to reassure you that at Dormeo, our number one priority is the well-being and safety of our customers and employees.
Whilst we are striving to run our operations as normally as possible, we are also taking appropriate measures to protect everyone at this challenging time in line with the current guidance.
We are open for orders – online and by telephone
Our mission statement is to help you enjoy all the health benefits of a great night’s sleep. With this in mind, we are pleased to confirm that we are still taking orders via our website and over the phone.
When will my order arrive?
We are in a strong stock position and continue to update online product page lead times to ensure we are being as transparent as possible, whilst working with our delivery partners to get your order to you as soon and as safely as possible.
If you have any questions about a specific product please contact us on 0800 224 8361 and one of our colleagues will be happy to assist you.
Delivery service update
The current social-distancing guidelines mean that we have made changes to our delivery service. Our delivery team will not enter your home, assemble your product, or take away any old items. We can only deliver to your doorstep.
Due to this, deliveries of our Octaspring Collection have been postponed as they require a two-man delivery service which we are unable to fulfil based on the latest guidance and prioritisation to the safety of our customers and employees. However, all other products are still available as per the listed lead-times.
Can I still return my products?
Yes. If you wish to return your product, simply contact us within its comfort-guarantee period to register your intent. We will then advise you once it’s safe for your product to be returned.
If your mattress includes free collection, we will log your intent and contact you as soon as the collection of your mattress can be safely made.
Customer Service team
Our Customer Services is available Monday to Saturday, during 8am until 6pm to give support and advice. If you have any queries, please contact them on 0800 224 8361, chat with them through our website or send an email to [email protected]
We would like to thank you for your support and understanding.