Dormeo Octaspring® Elite
20 Year Warranty
The Dormeo Octaspring® Elite collection comes with a best-in-class 20-year warranty.
The Award-winning Superstretch™ cover with enhanced elasticity fabric comes with a 1-year warranty. We guarantee that we will replace or repair your Octaspring® Elite mattress if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty.
Please read the instructions carefully before using the product. Then activate your mattress warranty online to protect your valuable purchase, so you can rest easy knowing your great night’s sleep is covered.
Product use and care instructions:
1. This Octaspring® Elite mattress is flat-packed, which enables easy transportation and excellent hygiene. DO NOT use sharp objects when opening the package as this may damage the mattress cover. We recommend carefully using blunt scissors to open the package.
2. The package must be opened within 30 days of the mattress delivery date.
To be aware of - T&Cs:
1. Materials in the mattress will not change with normal use. The thickness of a mattress can reduce from 5% to 15%. Such a reduction in thickness is considered normal. Reparation and repayment claims caused by such a reduction of thickness will not be granted.
2. Industry-standard tolerances apply to mattress dimensions, +/- 10mm in height and +/- 20mm in both width and length. This tolerance is considered normal and does not constitute a defective mattress. Such a variation can occur even after long use of the mattress.
3. Partial increase in mattress softness is not considered as an error but as a consequence of normal use. Therefore, such softness increases are not covered within the warranty statement.
4. Placing your mattress directly on the floor or any other hard surface (that is not a standard divan base or bedstead frame) enables containment of humidity. If you are not using a standard bed base, please air your mattress at least once a month, putting it in a standing position. During airing, you should remove the bedclothes from the mattress. The occurrence of mould is not covered under warranty.
5. Our memory foam mattresses should be rotated once a week for the first 4 weeks of use and then once every 4 weeks thereafter. Rotate head to toe and vice versa.
6. All mattresses have a weight limit of 22 stone on each side. Use above this weight limit is not covered under warranty.
7. In case of a product claim, it is the buyer's responsibility to provide evidence of a defect, if images cannot be provided, it is down to the buyer to arrange a professional inspection at their own cost. The seller reserves the right to a professional inspection of the mattress and might require the supply of photographs of the entire sleeping surface of the mattress detailing visible faults. Please note the defective mattress must be returned to the seller for inspection to determine the proper remedy, if any, under warranty. All shipping costs to and from the seller are the sole responsibility of the original buyer, regardless if the defect is confirmed by the seller or not.
8. Product claims relating to manufacturing errors (sewing errors, eventual stains and other imperfections), which don't influence the functioning of the mattress, must be notified to the seller within 30 days of mattress delivery.
9. The manufacturer does not warrant for mattress changes and errors caused by mattress use not in accordance with the given instructions and warnings defined in the warranty statement. Claims for mattress reparation or mattress replacement caused by such errors and by use not in accordance with instructions will not be granted.
10. The warranty is valid from the date of product purchase and valid for 5 years an can be claimed by presenting the original proof of purchase. In the event of any product repair or replacement, the warranty will not be renewed or extended but will continue from the original date of purchase.
11. Our mattresses are suited to standard bed bases and bedsteads. For slatted bases, please ensure the maximum gap in so more than 7.5cm (3 inches), wear and tear on a mattress will be greater the wider the gaps and will invalidate the warranty if gaps are more than 7.5cm.
12. If you make a valid claim under the guarantee after 5 years from the date of purchase, the seller will provide you with an equivalent replacement mattress subject to you paying a percentage of the price of the mattress as follows:
YEARLY WARRANTY STRUCTURE
- 0-5 years: Full guarantee
- 5-6 Years: Guarantee reduced by 25%
- 6-7 Years: Guarantee reduced by 35%%
- 7-8 Years: Guarantee reduced by 45%
- 8-9 Years: Guarantee reduced by 50%%
- 9-10 Years: Guarantee reduced by 55%
- 10-11 Years: Guarantee reduced by 60%
- 11-12 Years: Guarantee reduced by 65%
- 12-13 Years: Guarantee reduced by 70%
- 13-14 Years: Guarantee reduced by 75%
- 14-15 Years: Guarantee reduced by 80%
- 15-16 Years: Guarantee reduced by 85%
- 16-17 Years: Guarantee reduced by 90%
- 17-18 Years: Guarantee reduced by 95%
- 18-19 Years: Guarantee reduced by 97%
- 19-20 Years: Guarantee reduced by 99%
Warranty Statement
Octaspring® Elite has passed the highest quality standards in comfort, bringing first-class sleep to your bedroom. We are using the best quality materials, which have been tested extensively assuring its longevity to give you a great night's sleep night after night.
1. The manufacturer provides a 20-year limited warranty for the core of the Octaspring® Elite mattresses and a 1-year warranty for the Superstretch™ mattress cover.
2. The manufacturer guarantees the quality and flawless functioning of the product when in the warranty period. It also guarantees that the product will serve its purpose and ensure maximum comfort, if the given instructions are followed.
3. The manufacturer guarantees that it will repair the product's eventual imperfections or errors at its cost in the warranty period. In case the vendor cannot repair the errors at the customer's home, the product will be returned to the manufacturer for repair.
4. In case of factory error on the mattress, we will repair or exchange it and do so in a commercially reasonable time.
5. Any claim must always be supplied in writing. When enforcing the warranty, the customer must also present the original proof of purchase.
6. The warranty is valid from the date of product sale.
Warranty - Not valid if:
1. When problems are caused as a consequence of use not according to the product use and care instructions.
2. When problems are a result of misuse or careless treatment.
3. When product failure is due to causes other than defective workmanship or materials.
4. For the occurrence of mould as a result of poor airing.
5. If, in returning the product, the customer does not make suitable allowances to ensure the product is protected from damage during transit.
6. For transportation costs.
7. If product is transported outside of UK mainland.8. When the customer cannot supply an original proof of purchase.
9. When batch labels are removed.
10. When the package is not open within 30 days of delivery.
11. If you remove the cover or temper with the construction of the mattress without prior consent from Dormeo UK, then this will invalidate your warranty on your mattress.
12. When the mattress has been placed on top of another mattress.
Guarantor: United T and C Limited trading as Dormeo UK Limited is registered in England and Wales no. 07740398. Registered address: Wye House, 376 London Road, High Wycombe, HP11 1LH.