Octaspring Classic & Bodyzone Topper 5 Year Limited Warranty
Octaspring® has passed the highest quality standards not just in sleep, but also in a very demanding aerospace industry, bringing you first-class sleep to your bedroom. We are using the best quality materials, which have been tested extensively assuring its longevity and we are happy to give a 5-year warranty on Octaspring toppers.
1. The topper core has 5 years limited warranty and the removable topper cover has 1 year warranty for the quality and workmanship of the product. The seller guarantees that we will replace or repair your topper if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty.
2. This warranty does not include a normal increase in softness of the core material which does not affect the pressure-relieving qualities of the topper. It also does not include normal reduction of the topper thickness, which can change from 5-15%. Due to the elastic components of the topper. Its dimensions (lengths and width) have a +/- 20mm tolerance, which is normal and not covered by warranty.
3. In case of product claim, it is the buyer's responsibility to provide evidence of a defect, if images cannot be provided, it is down to the buyer to arrange a professional inspection at their own cost. The seller reserves the right for professional inspection of the topper and may require the buyer to supply photographs of the entire sleeping surface of the topper with any visible faults. Please note the defective topper must be returned to seller for inspection to determine the proper remedy, if any, under warranty. All shipping costs to and from seller are the sole responsibility of the original buyer, regardless of whether a defect is confirmed by the seller or not.
4. Product claims relating to manufacturing errors (sewing errors, eventual stains and other imperfections), which don’t influence the functioning of the topper, must be notified to the seller within 30 days of topper delivery.
5. The manufacturer does not warrant for topper changes and errors caused by topper use not in accordance with the given instructions and warnings defined in the warranty statement. Claims for topper reparation or topper replacement caused by such errors and by use not in accordance with instructions will not be granted.
6. The warranty is valid from the date of product purchase and remains valid for 5 years, and can be claimed by presenting the original proof of purchase. In the event of any product repair or replacement, the warranty will not be renewed or extended, but will continue from the original date of purchase.
7. All mattress toppers have a weight limit of 22 stone on each side. Use above this weight limit is not covered by warranty.
8. Care must be taken when unpackaging and unrolling the topper. Instructions are provided in the form of a welcome booklet and cover the opening and recovery process. Note that toppers will need up to 24 hours to recover fully from their rolled state.
9. If you make a valid claim under the guarantee after 2 years from the date of purchase, the seller will provide you with an equivalent replacement topper subject to you paying a percentage of the price of the topper as follows:
10. QVC customers please call our Customer Service helpline on 0800 255 0665 in the event of any claim regarding your purchase. This does not affect your statutory rights.
Yearly Warranty Structure
0-2 Years: Full guarantee
2-3 Years: Guarantee reduced by 25%
3-4 Years: Guarantee reduced by 45%
4-5 Years: Guarantee reduced by 90%
Guarantor: United T and C Limited trading as Dormeo UK Limited is registered in England and Wales no. 07740398. Registered address: Wye House, 376 London Road, High Wycombe, Buckinghamshire, HP11 1LH.
Octasmart Topper 8 Year Limited Warranty
Octaspring® has passed the highest quality standards not just in sleep, but also a very demanding aerospace industry, bringing you first-class sleep to your bedroom. We are using the best quality materials, which have been tested extensively assuring its longevity and we are happy to give 8-year warranty on Octasmart® toppers.
1. Octasmart® topper core has 8 years limited warranty and the removable topper cover has 1 year warranty for the quality and workmanship of the product. The seller guarantees that we will replace or repair your Octasmart® topper if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty.
2. This warranty does not include a normal increase in softness of the core material which does not affect the pressure-relieving qualities of the topper. It also does not include normal reduction of the topper thickness, which can change from 5-15%. Due to the elastic components of the topper. Its dimensions have a +/- 10mm in height and +/- 20mm width and length tolerance, which is normal and not covered by warranty.
3. In case of product claim, it is the buyer's responsibility to provide evidence of a defect, if images cannot be provided, it is down to the buyer to arrange a professional inspection at their own cost. The seller reserves the right for professional inspection of the topper and may require the buyer to supply photographs of the entire sleeping surface of the topper with any visible faults. Please note the defective topper must be returned to the seller for inspection to determine the proper remedy, if any, under warranty. All shipping costs to and from the seller are the sole responsibility of the original buyer, regardless of whether a defect is confirmed by the seller or not.
4. Product claims relating to manufacturing errors (sewing errors, eventual stains and other imperfections), which don’t influence the functioning of the topper, must be notified to the seller within 30 days of topper delivery.
5. The manufacturer does not warrant for topper changes and errors caused by topper use not in accordance with the given instructions and warnings defined in the warranty statement. Claims for topper reparation or topper replacement caused by such errors and by use not in accordance with instructions will not be granted.
6. The warranty is valid from the date of product purchase and remains valid for 8 years, and can be claimed by presenting the original proof of purchase. In the event of any product repair or replacement, the warranty will not be renewed or extended but will continue from the original date of purchase.
7. All mattress toppers have a weight limit of 22 stone on each side. Use above this weight limit is not covered by warranty.
8. Care must be taken when unpackaging and unrolling the Octasmart® topper. Instructions are provided in the form of a welcome booklet and cover the opening and recovery process. Note that toppers will need up to 24 hours to recover fully from their rolled state.
9. If you make a valid claim under the guarantee after 2 years from the date of purchase, the seller will provide you with an equivalent replacement topper subject to you paying a percentage of the price of the topper as follows:
10. QVC customers please call our Customer Service helpline on 0800 255 0665 in the event of any claim regarding your purchase.
This does not affect your statutory rights.
Yearly Warranty Structure
0-2 years: Full guarantee
2-3 Years: Guarantee reduced by 25%
3-4 Years: Guarantee reduced by 45%
4-5 Years: Guarantee reduced by 65%
5-6 Years: Guarantee reduced by 75%
6-7 Years:
Guarantee reduced by 85%
7-8 Years: Guarantee reduced by 95%
Warranty is not valid when:
1. The product has been damaged due to misuse, careless treatment or physical abuse such as cuts, tears, burns, or liquid stains.
2. Problems are caused due to products not being maintained in accordance with washing and/or care instructions.
3. Problems are a result of misuse or careless treatment. Due to normal product wear and tear. When the product is not in a hygienic state or when the returned product has not been protected from damage during transport.
4. Product failure is due to causes other than defective workmanship or materials.
5. The occurrence of mould, dirt, and smells is a result of poor airing.
6. The product has not been opened within one month of the date of delivery.
7. The customer cannot supply an original proof of purchase.
8. When batch labels are removed.
9. When the package is not opened within 30 days of delivery.
10. When the mattress has been placed on top of another mattress.
Guarantor: United T and C Limited trading as Dormeo UK Limited is registered in England and Wales no. 07740398. Registered address: Wye House, 376 London Road, High Wycombe, Buckinghamshire, HP11 1LH.